Conditions of employment for Health Workers - Client Complaints

Client Complaints

The Company actively seeks the opinions and comments of clients with regard to the suitability and professionalism of the services requested and supplied. Members must recognise the client’s rights to complain if they so wish. This should not be met with hostility but it is your role to explain carefully to a service user how best to make their complaint. The Company’s Service User Guide details information for service users on how to complain.

If you are the subject of a client’s complaint it will be necessary to withdraw your services from that client until necessary investigations are complete. Serious complaints could mean that we cannot offer you any work while the investigation continues. As you only receive payment for work completed, you would not be entitled to any remuneration whilst your services are not being used.

We welcome feedback from all Care Dynamics workers. If you feel that you have been involved in an incident or complaint, please contact your Branch Manager who will deal with this as per our Company Complaints procedure.

Fire Procedures

Ensure you make yourself aware of the local fire policy and procedures when working in Nursing/Residential Homes or Hospitals.